If ‘stocked’ goods require collection, then to cover the costs of carriage and handling we will levy a 15% collection charge (or £50 minimum). Please note that in cases where a direct-to-site delivery has been made by a third-party supplier or manufacturer, these products are not deemed to be ‘stocked’ products and cannot be returned. The Branch Manager or their Deputy will determine whether goods are re-sellable prior to agreeing any refund and this decision will be final. When ‘stocked’ (Alsford core product range) goods are no longer wanted, providing they are in a fully re-saleable condition and returned to the branch of purchase with a receipt and within 30 days of purchase, we will offer a full refund. All refunds can only be placed on the account that goods were originally supplied on. In some instances we may make a pre-arranged site visit to identify the issue and agree the most effective way to transport goods. Alternatively, call the team at the same branch to arrange collection for bulkier items. Please return relevant goods directly to the branch you purchased them from for the quickest response. We will exchange or provide a full refund for faulty goods, providing we have been made aware of the fault within thirty (30) days and proof of purchase can be supplied. Details can be found in our Branch Locator. If you need further information, please call your nearest branch. Your Statutory rights are not affected by this guidance. We hope you won't need to return an item but should the need arise, it is our aim to make the process as smooth as possible for you.īy referring to the guidance below, you should find the answer to any related questions. This product is made from a chain of custody certified mix. The end result is a quality product that's attractive, durable, and environmentally conscious. Trex Enhance® deck boards are made from reused polyethylene along with sawdust and other waste timber by-products. Enhance® - like all Trex decking - is made of recycled materials, from reclaimed timber and sawdust to plastic packaging. In fact, we've never cut down a single tree. We don't harvest rainforests to make Trex. The innovative Trex Hideaway Hidden Fasteners are an option with grooved-edge boards for perfectly consistent spacing and no visible screws on top. And because the boards are scalloped, they're as lightweight as lumber - without the extra work. Trex Enhance® Basics and Trex Enhance® Naturals both offer fade and stain protections, as well as enhanced mould and mildew resistance, to make maintenance simple. This long-lasting composite decking requires little upkeep and comes in two traditional colours. If you seek the durability of composite and the affordability of timber, opt for Trex Enhance® Basics.
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